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This policy explains exactly what account and usage data kagameph collects when you access the platform, how we use it, and the choices available to you. Availability of services depends on local law and eligible regions — this policy applies where access is permitted.
When you create an account, we collect the details you submit directly — your name, contact information, and the credentials you set. As you navigate the platform, we also record session data such as device type, browser identifiers and the pages you visit. This helps us keep your account accessible and display the content relevant to your activity. When you add funds through GCash, GrabPay or InstaPay, your payment is processed by the respective payment service. We receive a transaction reference and status confirmation — we do not store your full GCash or GrabPay credentials on our servers. The same applies to InstaPay transfers: only the confirmation record reaches us. We use the information we hold to operate your account, respond to your queries, and comply with applicable obligations under local law. We do not sell your personal data to third parties for their own marketing purposes. Data is retained for as long as your account remains active and for the period required by applicable regulations after closure. Where we rely on third-party tools — such as analytics or fraud detection — those services are bound by their own data agreements, and we select them with data minimisation in mind.
Not every interaction on or around kagameph falls under this single document. Understanding the boundaries helps you know where to direct questions and where to check a separate policy or a third-party provider's terms.
Creating an account, logging in and managing your profile are all covered here. The data we collect at each step — email, password hash, device session — is handled under this policy, and your rights over that data are described in the sections below.
Deposits and withdrawals processed through GCash, GrabPay or InstaPay involve those providers' own privacy terms in addition to ours. We receive only the outcome record; for questions about how those providers handle your payment details, consult their respective privacy pages.
Game titles available in the lobby — including titles from Pragmatic Play, Spadegaming and PG Soft — are delivered by content providers. Gameplay data visible in your account history is held by us under this policy; provider-side analytics are governed by the provider's own terms.
Any external link you follow from kagameph — whether to a payment provider, a game studio page or a support resource — leaves our policy boundary. We cannot control how those destinations handle your information, so review their privacy terms separately.
You have concrete options when it comes to the data we hold on your account. You can request a copy of the personal information we have on file — this includes the profile details submitted at registration and the contact information currently linked to your account. If any of those details are incorrect or out of date, you can update them directly through the account settings page after you log in, or ask our support team to make the correction on your behalf. Where you have a concern about how your data is being used, you can raise it through our dedicated privacy contact route listed in the support section below. We aim to acknowledge questions promptly and work through them in order. If you decide to close your account, retention of certain records continues only for as long as applicable regulations require — we do not keep data beyond that period.
Log in and open the account settings page to see the profile data currently on file. If you want a fuller breakdown of what we hold, submit a data access request through our support contact and we will prepare the relevant records.
Update your name, email or contact number directly in account settings. For changes that require identity verification — such as a registered payment method — contact support with the details and the correction you need.
If something in this policy is unclear, or you believe your data has been handled incorrectly, write to our privacy contact address. State your account email and the specific concern so we can investigate and respond to the right record.
You can request closure at any time through support. After closure, data is retained only for the period required by applicable regulations, then removed. Your GCash or GrabPay payment history visible in the account will no longer be accessible after that point.
For questions specifically about data, privacy or account records, use the dedicated routes below. General account queries — wallet balance, transaction status for GCash or InstaPay, lobby access — can also be directed to these channels.
Send your data request or privacy concern to our support email. Include your registered account email and a clear description of the question or correction needed so we can locate your record and respond accurately.
The live chat option is available from the help section once you are logged in. It covers both account and privacy questions. For data access or correction requests made via chat, we may ask you to follow up in writing so there is a clear record.
The help centre inside your account dashboard holds answers to common privacy questions — how long data is kept, what the transaction record shows, and how to update your GrabPay-linked payment details. Check there first for quick answers.
Handling your account data carefully is not a feature — it is how the platform runs. Here are the four practices that shape how we approach your information every day.
We use cookies to keep your session active while you move between the sportsbook and the game lobby, and to remember your account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect login persistence and lobby display.
Passwords are stored in hashed form — we cannot read your actual password. Account access is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support.
Active account data is retained while your account is open. After closure, we keep only the records required by applicable regulations for the period those regulations specify. Transaction references linked to GCash, GrabPay or InstaPay deposits follow the same retention schedule.
When this policy changes, we publish the updated version at this page address. The date at the top of the policy reflects when it was last revised. If a change is material, we will notify you through the contact details on your account before the change takes effect.
These are the questions we hear most often about how your data is used, what we keep, and how to exercise your rights under this policy.
At registration we collect the name, email address and password you submit. If you add a phone number for account recovery, that is also stored. We do not collect payment credentials directly — GCash, GrabPay and InstaPay transactions are handled by those providers, and we receive only a confirmation reference.
We do not sell your personal data. We share it only where necessary to operate the account — for example, passing a transaction identifier to GrabPay or InstaPay to verify a deposit. Any third-party service we use is selected for its own data practices and bound by an agreement with us.
Data is kept for as long as your account is active. After you close the account, records required by applicable regulations are retained for the period those regulations specify, then removed. The current retention period for transaction records is stated in the full policy text above.
Yes. Log in and check account settings for the profile data currently on file. For a more complete record — including login history and transaction references — submit a data access request through support email or live chat. State your registered account email when you do.
Minor details like your display name or contact email can be updated directly in account settings. For corrections that require identity verification — such as a linked payment method — contact support, describe the change needed, and our team will process the update after verification.
We update this page whenever the policy changes. The revision date at the top of the document reflects the latest version. For material changes that affect how we use your data, we send advance notice to the contact details registered on your account before the new terms take effect.